Welcome - Start Here
Everything you need for your stay, in the order you will need it: getting in, getting the Wi-Fi and TV working, what to do if something stops working, and how to check out. Save this page before you drive up - cell service on the mountain is limited.
Texting is the fastest way to reach our staff.
Password is on the router in your cabin.
Before You Arrive
Check-in and check-out times
Check-in begins at 3:00 PM and check-out is no later than 10:00 AM for most cabins. Two groups of cabins differ:
| Cabins | Check-in | Check-out |
|---|---|---|
| Most cabins | 3:00 PM | 10:00 AM |
| Family Bear, Rose Canyon Lake, Summerhaven Sky, Arizona | 4:00 PM | 11:00 AM |
| Hike Mt. Lemmon, Ski Tucson | 5:00 PM | 12:00 PM |
Early or late check-in is available at no cost, by request and based on availability - just text us. Check-in and check-out instructions are sent by text message before you arrive, unless you ask us to use another method.
Driving up to the cabin
Take the Catalina Highway (Mt. Lemmon Highway) or General Hitchcock Road from Tucson, then take the main road into Summerhaven. We are on Sabino Canyon Parkway, immediately past the Community Center, on the west side of the road (the right side as you drive in). We are directly across the street from the General Store and Sawmill Run Restaurant.
Please obey the posted speed limits - the road has many turns and sheriffs patrol it regularly. Our mile-by-mile driving guide covers the whole climb if you want to plan stops on the way.
Winter driving (November - March)
There can be snow on the road and on the mountain. Check our Mt Lemmon Weather page before you leave, and carry chains or drive a 4WD vehicle in case they are required. If the road closes to all traffic because of the weather, we will reschedule your reservation at no cost to you. Arriving without 4WD or chains and being unable to reach the mountain is not eligible for a refund or a reschedule.
Live road information: Pima County road hotline (520) 351-3351, or see our road conditions page.
Parking
There is general parking in front of and behind the cabins on a first-come, first-served basis. Any vehicle parked illegally or without authorization is subject to towing, and any fines or towing fees are the responsibility of the vehicle owner.
Getting In: Your Door Code
Your four-digit door code is texted to you before your arrival date. If it has not arrived, text us at (520) 277-2478 and we will send it again.
- To unlock: enter your four-digit code and press the check mark button.
- To lock from outside: press the check mark button.
If the lock does not respond to your code, see the front door lock section below.
Wi-Fi and TV
Wi-Fi
- Network: Cabin (#) Guest WiFi - the number matches your cabin.
- Password: printed on the router, which is a white box on the wall to the left of the TV.
Cell service on the mountain is limited and can drop out entirely in winter weather. A text usually gets through when a call will not connect, which is why we ask you to text us.
Watching TV: Roku and DirecTV in three steps
Every cabin has a flat-screen TV with a DirecTV satellite receiver and a Roku remote. Getting to live channels takes three steps:
- 1. Power on with the Roku remote. Press the red power button on the Roku remote to turn the TV on.
- 2. Select the input. Use the Roku remote's purple arrow buttons to select Satellite/DirecTV and press OK.
- 3. Browse channels with the DirecTV remote. Press the blue Guide button to see the program guide.
Three things guests ask about most:
- After setup, the Roku remote is for power and volume only - use the DirecTV remote to change channels.
- The volume buttons are on the side of the Roku remote.
- There are no streaming apps on this system - no Netflix, Disney+, Hulu or Prime Video.
Fireplace
Cabins have an electric fireplace with a stone surround. Two control-panel styles are in use, so find the one that matches yours:
- Panel style one: temperature setting, power, adjust flame, timer, and increase or decrease temperature.
- Panel style two (buttons left to right): safety lock, heater mode, timer, increase or decrease temperature, flame brightness, power.
Please turn the fireplace off when you leave the cabin or check out - see Checking Out.
Heat and air conditioning
Which thermostat you have depends on your cabin number. In winter, please allow 15 to 20 minutes for the heat to warm the cabin fully.
Samsung system - Cabins 1 to 10
From the wall thermostat: push the power button twice. The first option will be highlighted - press OK to see the different options, then use the up and down arrows to highlight the setting you want. Once your setting is highlighted, select OK. Back on the main screen you can use the up and down arrows to adjust the temperature.
From the remote: push power to turn it on, push Mode to change between options such as heat and cool, then use the + and - temp buttons to adjust the temperature.
Mitsubishi system - Cabins 11 to 15
From the wall thermostat: push Mode and highlight heat or cool, then push + or - to adjust the temperature.
From the remote: press the OFF/ON button, slide the bottom cover down, click Mode twice for cool (the snowflake symbol) or four times for heat (the sun symbol), then adjust the temperature with "too warm" to decrease or "too cool" to increase.
If Something Stops Working
Most issues are quick fixes. If these steps do not solve the problem, text us at (520) 277-2478 and we will come out to help.
The front door lock is not responding to my code
Push the door completely shut, then press the check mark button to lock it. Now enter your four-digit code again and press the check mark button to unlock. Make sure the bolt can extend fully - that is what allows it to lock and unlock properly.
Part of the cabin has lost power
If you think you tripped a breaker, there are two places to check, in this order:
- Inside first: there is a GFCI outlet next to the sink. If there is a yellow light on, press it to reset.
- Outside second: if there is no yellow light, walk outside to the side of the cabin along the sidewalk. There is a small metal box - lift the tab at the bottom to open the door. Look closely and make sure every switch is flipped on. There will be one that is not; flip it over.
The TV is not showing any channels
Follow the three steps in Watching TV: power on with the Roku remote, select Satellite/DirecTV as the input, then use the DirecTV remote and press the Guide button. If the input menu does not appear, press the home button on the Roku remote and look for the Inputs option.
The cabin is too hot or too cold
Use the thermostat instructions above. In winter the heat can take 15 to 20 minutes to fully warm the cabin. If the heat stays off altogether, work through the breaker steps above before texting us.
Water, plumbing or another problem
Text us at (520) 277-2478 with your cabin number and what you are seeing. If a repair is needed during your stay, we will notify you and you agree to let us access the cabin to fix it.
Trash and Housekeeping
There is no public trash service on the mountain, so trash works a little differently here:
- Our cleaners take your trash down the mountain after your stay.
- Anything in excess, please take with you when you check out.
- Staying three or more days? Message us by 9:00 AM for same-day trash pickup, at no extra charge.
- Please clean up after your pets in the yard.
There is no daily maid service. Longer stays can request trash pickup as needed, again at no additional fee.
House Rules and Pets
The essentials
- No smoking inside the cabins or on the decks. Violators may be charged a cleaning fee and asked to leave.
- Quiet hours are 10:00 PM to 9:00 AM. Please avoid loud or unreasonable noise - no parties and no loud music.
- Maximum occupancy is 4, 5, 6, 8 or 10 guests depending on the cabin. The number of guests must not exceed what was scheduled when you booked, with exceptions considered only for families with young children.
- Registered guests only. People outside your booked party may not stay overnight. While they are on the property, they are your responsibility.
- Minimum rental age is 18, and the primary adult guest must stay on the property for the whole rental period and is responsible for everyone in the party.
- Keep the cabin and furnishings in good order, and use appliances only for their intended purpose.
- If a repair is required during your stay, you agree to allow access to the cabin once we notify you.
The complete terms are in our Rental Agreement.
Pets
Pets are welcome in our 12 pet-friendly cabins - and only in those cabins. There is no pet fee, no pet deposit and no per-night pet charge, ever. Up to three pets per cabin.
- Dogs of any breed or size, and house-trained cats, are welcome.
- Every pet-friendly cabin has a fenced yard or a gated deck, and food and water bowls are provided - please bring your pet's own food.
- There is an on-site dog park between the Arizona Cabin and the wedding venue.
- Dogs must be on a leash whenever they are outside the cabin. Cats need their own litter box and litter.
- You are responsible for any damage your pets cause, and for cleaning up after them before you leave.
On trails and in the forest, pets must be leashed, and there are seasonal rules in the Bighorn Sheep Management Area - our dog-friendly guide covers where dogs can and cannot go.
What Is in Your Cabin
There is no food provided in the cabins. You can bring your own, eat out on the mountain, or shop at the General Store when you arrive. Here is what is waiting for you:
- Stove, microwave, refrigerator and freezer
- Basic cooking utensils, pots, pans, mixing bowls, can opener, toaster, cutting board, oven mitts and a dish strainer
- Coffee maker - bring your own filters and coffee
- Queen bed, plus a queen sofa sleeper in larger cabins
- Flat-screen TV with DirecTV, and Wi-Fi
- Stand-up shower, nightstand and lamp, modest decorations
- Electric fireplace, broom and dustpan
- A snow shovel, just in case
Checking Out
Check-out is 10:00 AM for most cabins (11:00 AM or 12:00 PM for the cabins listed in the check-in table). Late check-out must be requested in advance. Please work through this list before you leave.
Before you leave
- Kitchen and bathroom: put dirty dishes in the sink and dirty towels on the floor in the bathroom.
- Trash: leave trash inside the cabin. Remove any large containers or pizza boxes, and clean up any pet waste in the yard.
- Secure the cabin: close and lock all windows and doors.
- Check for belongings - and please make sure nothing that belongs to the cabin has been packed away by accident.
Lights, heat and fireplace by season
| Months | Lights | AC / Heat | Fireplace |
|---|---|---|---|
| April - October | Off | Off | Off |
| November - March | Off | Set heat to 58°F | Off |
The 58°F setting in winter keeps the pipes from freezing after you leave - please do not skip it.
Emergency and Useful Numbers
| Who | Number | When to use it |
|---|---|---|
| Emergency - Sheriff and Fire Department | 911 | Any emergency, on the mountain or on the road. |
| Mt. Lemmon Hotel - text line | (520) 277-2478 | Anything about your cabin, your stay or your booking. |
| Pima County road hotline | (520) 351-3351 | Live road and closure conditions on the Catalina Highway. |
| US Forest Service | (520) 749-8700 | Forest closures, fire restrictions, campground questions. |
| Summerhaven Post Office | (520) 576-1427 | Local mail service. |
Non-urgent questions by email: customerservice@mtlemmonhotel.com. If you have an international phone number we cannot text you back - message us at @MtLemmonHotel on Facebook instead.
Food, Shops and Things to Do
Everything below is in Summerhaven or on the mountain, minutes from your cabin.
Restaurants
| Restaurant | Address | Phone |
|---|---|---|
| Iron Door at Mt. Lemmon Ski Valley | 10300 E Ski Run Road Mount Lemmon, AZ 85619 | (520) 576-1321 |
| Elevated Coffee | 12903 N. Sabino Canyon Pkwy, Building 16 Mount Lemmon, AZ 85619 | See the sign for current hours |
| Mt. Lemmon Cookie Cabin | 12781 N. Sabino Canyon Pkwy Mount Lemmon, AZ 85619 | (520) 576-1010 |
| Sawmill Run Restaurant | 12976 N. Sabino Canyon Pkwy Mount Lemmon, AZ 85619 | (520) 576-9147 |
Activities
| Activity | Location | Phone |
|---|---|---|
| Mt. Lemmon SkyCenter Observatory | 9800 E Ski Run Rd Mount Lemmon, AZ 85619 | (520) 626-8122 |
| Rose Canyon Lake | Access from Catalina Highway, milepost 17 | See our lake guide |
| Mt. Lemmon Ski Valley | 10300 E Ski Run Rd Mount Lemmon, AZ 85619 | (520) 576-1321 |
More ideas: our hiking trails guide, waterfall hikes, stargazing guide, and everything else to do on the mountain.
Shops
| Store | Address | Phone |
|---|---|---|
| Robin's Nest and Bob's Adventure Shack | 12925 N. Sabino Canyon Pkwy, Building 17 Mount Lemmon, AZ 85619 | (520) 235-2380 robin@robinsnestintucson.com |
| The Living Rainbow Gift Shop | 12789 N. Sabino Canyon Park Mount Lemmon, AZ 85619 | (520) 576-1519 |
| Mary Undoer of Knots Byzantine Catholic Shrine and Gift Shoppe | 12849 N. Tucson Avenue Mount Lemmon, AZ 85619 | (520) 576-9653 |
| Mt. Lemmon General Store & Gift Shop | 12856 N. Sabino Canyon Pkwy Mount Lemmon, AZ 85619 | (520) 576-1468 |
| Sky Island Trading Company | 12930 N. Sabino Canyon Pkwy Mount Lemmon, AZ | No phone listed |
Village businesses set their own hours, and on the mountain hours can change with the weather and the season. It is worth checking ahead in winter.
Printable Flyers
These are the printed sheets from the cabin. Tap or click to open them, then save or screenshot them to your phone before you travel - they work without a signal.
Departure checklist.
Contact directory.
TV and remote guide.
Guest Questions
What time is check-in and check-out?
Check-in begins at 3:00 PM and check-out is no later than 10:00 AM for most cabins. The Family Bear, Rose Canyon Lake, Summerhaven Sky and Arizona cabins check in at 4:00 PM and check out at 11:00 AM. The Hike Mt. Lemmon and Ski Tucson cabins check in at 5:00 PM and check out at 12:00 PM. Early or late check-in is free by request, based on availability.
What is the Wi-Fi password?
The network is Cabin (#) Guest WiFi, matching your cabin number. The password is printed on the router, a white box on the wall to the left of the TV.
Is there parking at the cabin?
Yes. There is general parking in front of and behind the cabins on a first-come, first-served basis. Vehicles parked illegally or without authorization are subject to towing, and any fines or towing fees are the owner's responsibility.
How do I reach the hotel during my stay?
Text (520) 277-2478. On the mountain a text usually gets through when a phone call will not connect. For non-urgent questions you can email customerservice@mtlemmonhotel.com.
What do I do if part of the cabin loses power?
Check the GFCI outlet next to the sink first. If a yellow light is on, press it to reset. If there is no yellow light, go outside to the side of the cabin along the sidewalk, open the small metal box, and flip any switch that is not on. If power still does not come back, text us at (520) 277-2478.
How do I check out?
Check-out is 10:00 AM for most cabins. Leave dirty dishes in the sink, put dirty towels on the bathroom floor, leave trash inside the cabin, close and lock all windows and doors, and turn off the lights and the fireplace. Between November and March, set the heat to 58 degrees instead of turning it off so the pipes do not freeze.
Do you allow pets?
Yes. Pets are welcome in 12 of our 21 cabins, up to three per cabin. There is no pet fee, no pet deposit and no per-night pet charge, ever. Every pet-friendly cabin has a fenced yard or gated deck, and there is an on-site dog park.