- Guests may cancel at least 14 days before check-in to get a full refund of the nightly rate, security deposit, cleaning fee, pet deposit and the cleaning fee. Rescheduling is allowed at no cost during this time-period.
- Guests may cancel within 14 days before check-in and will get a refund only of the security deposit, cleaning fee and pet deposit, but not the nightly rate, even if the reservation was made within the 14 days before check-in. Rescheduling is not allowed during this time-period.
Please make sure you are confident with your dates before booking ahead of time.
Frequently Asked Questions
Do guests get a refund of the cleaning fee?
The cleaning fee is refunded if the guest cancels before check-in.
How long does it take to get a refund?
We send refunds immediately upon cancellation and they usually show up within 3-5 days, but sometimes it takes as long as 15 days before they reflect on the original payment method. In some countries, such as Brazil and India, it can take up to 2 months for the refund to arrive.
What is the security deposit? The security deposit is an authorization only on your credit card that protects us if the cabin is damaged.