Guests can cancel at least 14 days before check-in and get a 100% refund of the nightly rate, the cleaning fee, and any security deposits. Rescheduling can also be done at no charge for our guests.
Guests can cancel within 14 days before check-in and will get a refund on the cleaning fee, pet insurance (if applicable) and any security deposits. Rescheduling is not allowed within 14 days before check-in.
Frequently Asked Questions
Do guests get a refund of the cleaning fee?
The cleaning fee is refunded if the guest cancels before check-in.
How long does it take to get a refund?
We send refunds immediately upon cancellation and they usually show up within 3-5 days, but sometimes it takes as long as 15 days before they reflect on the original payment method. In some countries, such as Brazil and India, it can take up to 2 months for the refund to arrive.
What is the security deposit? The security deposit is an authorization only on your credit card that protects us if the cabin is damaged.