Guests can cancel within 14 days before check-in and will get a refund on the cleaning fee and any security deposits.
Guests can cancel at least 14 days before check-in and get a 100% refund of the nightly rate, the cleaning fee, and any security deposits.
Frequently Asked Questions
Do guests get a refund of the cleaning fee?
The cleaning fee is refunded if the guest cancels before check-in.
How long does it take to get a refund?
We send refunds immediately upon cancellation and they usually show up within 3-5 days, but sometimes it takes as long as 15 days before they reflect on the original payment method. In some countries, such as Brazil and India, it can take up to 2 months for the refund to arrive.
What is the security deposit? The security deposit is an authorization only on your credit card that protects us if the cabin is damaged.