Cancellation/Hotel Refund Policy
If a guest cancels and provides 15 days or more notice before their reservation is set to begin (i.e. not including check in day) – they are eligible to get a full refund of the nightly rate, the cleaning fee and pet fee (if applicable). Rescheduling is allowed at absolutely no cost during this time-period. There will be a one time $30 cancellation fee that will be assessed. For guests that book 6 nights or more and cancel there will be a one time $30 cancellation fee, plus 3% of the total reservation. This covers our cost to the credit card company that they keep regardless.
If a guest cancels within 14 days or less notice before their reservation is set to begin – our hotel refund policy states that they will be refunded only the cleaning fee and pet fee (if applicable). This includes reservations that were made within 14 days of their check in date. Rescheduling is not allowed during this time period. If guests are unable to attend, they may gift their existing reservation to a responsible friend or family member at no charge.
For winter months on Mt. Lemmon (November– March): If you are booking between November-March there is a chance of snow on the road and on the mountain. Ensure to check Mt Lemmon Weather before arriving. You should be prepared with chains on your wheels or 4wd in the event there are requirements to have those safety features when driving up. In the event the road is closed to all traffic due to the weather, Mt. Lemmon Hotel will work with you to reschedule your reservation at no cost to you. Failure to prepare your vehicle properly with 4wd or chains that prevent access to Mt. Lemmon will not be eligible for refunds or reschedules. If we see that snow is coming in – we always try to offer early check-ins to avoid winter travel when possible. Weather can be checked at www.mtlemmonweather.com and we encourage you to check the forecast at this website before your trip.
Gift Cards – All sales for gift cards are final. Gift cards do not have an expiration date and can be transferred to another person at no cost.
Frequently Asked Questions
What is the hotel refund policy for cleaning fee?
The cleaning fee is refunded if the guest cancels before check-in.
How long does it take to get a refund?
We send refunds immediately upon cancellation and they usually show up within 3-5 days, but sometimes it takes as long as 15 days before they reflect on the original payment method.
What is the security deposit? The security deposit is an authorization only on your credit card that protects us if the cabin is damaged.
How come you charge a cancellation fee? The credit card companies charge us 3% of every transaction. This does not get recouped when somebody cancels or gets a refund.